Frequently Asked Questions
We're Here to Help
Find answers to the most common questions about shopping with McHenry Power. If you need additional assistance, our customer support team is always happy to help.
1. What products do you sell?
McHenry Power specializes in industrial safety equipment and personal protective equipment (PPE), including safety ear muffs, safety goggles, fall protection harnesses, safety helmets, gloves, high-visibility apparel, and other workplace safety products.
2. Do you ship throughout the United States?
Yes. We proudly offer FREE shipping across the United States on eligible orders.
3. How long does delivery take?
Orders are typically processed within 1–3 business days.
Estimated delivery time is 10–21 business days, depending on your location, product availability, and carrier schedules.
4. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
5. Can I cancel my order?
Yes. Orders may be canceled before they are processed or shipped.
If your order has already been dispatched, please refer to our Refund & Return Policy.
6. What is your return policy?
We accept eligible returns within 30 days of delivery.
Returned items must be unused, in their original condition, and in the original packaging.
Please visit our Refund & Return Policy for complete details.
7. What should I do if my order arrives damaged?
Please inspect your package upon delivery.
If your order arrives damaged or defective, contact us within 48 hours and include:
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Your order number
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A description of the issue
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Clear photos of the product and packaging
Our support team will assist you as quickly as possible.
8. Do your products come with a warranty?
Warranty coverage varies depending on the product.
If a manufacturer warranty applies, the warranty information will be provided with the product or listed on the product page.
9. What payment methods do you accept?
We accept secure payments through the payment methods displayed during checkout.
All transactions are processed using secure payment technology.
10. Is my payment information secure?
Yes.
Our website uses industry-standard encryption and secure payment processing to help protect your personal and payment information.
11. Can I change my shipping address after placing an order?
If your order has not yet been processed, we may be able to update your shipping address.
Please contact us as soon as possible after placing your order.
12. Do you offer bulk or business orders?
Yes.
We welcome bulk purchases for businesses, contractors, industrial facilities, warehouses, and organizations.
Please contact our customer service team for assistance with larger orders.
13. What if a product is out of stock?
If a product is temporarily unavailable, we will notify you as soon as possible and discuss available options, including waiting for restocking, choosing an alternative product, or receiving a refund.
14. How do I contact customer support?
Our customer support team is available to assist with orders, products, shipping, and returns.
McHenry Power
Address:
3622 W Elm St
McHenry, IL 60050
United States
Phone: +1 (618) 323-8464
Email: infos@mchenrypower.shop
15. Why choose McHenry Power?
Customers choose McHenry Power because we offer:
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High-quality industrial safety equipment
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Competitive pricing
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Free shipping across the USA
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Secure online shopping
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Reliable customer support
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A commitment to workplace safety and customer satisfaction