Refund policy
At McHenry Power, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please review our refund and return policy below.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
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Be unused and in its original condition.
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Be returned in its original packaging with all included accessories and documentation.
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Be free from signs of misuse, damage, or modification.
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Include proof of purchase or order confirmation.
Items returned without prior authorization may not be accepted.
Non-Returnable Items
The following items cannot be returned:
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Products that have been used, damaged, or altered after delivery.
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Clearance, final sale, or discontinued items (unless defective).
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Customized or special-order products.
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Gift cards, if applicable.
Damaged or Defective Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery by providing:
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Your order number.
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A description of the issue.
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Clear photographs of the product and packaging.
We will review your claim and arrange a replacement, repair, or refund when appropriate.
Return Process
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Contact our customer support team to request a return authorization.
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Once approved, you will receive return instructions.
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Securely package the item in its original packaging.
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Ship the item to the return address provided by our support team.
Please do not return products without receiving return instructions.
Refunds
After we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Depending on your bank or payment provider, additional processing time may apply before the funds appear in your account.
Exchanges
We replace items only if they are defective, damaged, or incorrectly shipped.
If you need an exchange, please contact our customer support team, and we will assist you with the replacement process.
Return Shipping
If the return is due to our error (incorrect, damaged, or defective product), McHenry Power will cover the return shipping costs.
For returns due to customer preference or ordering the wrong item, the customer is responsible for return shipping expenses unless otherwise required by applicable law.
Order Cancellations
Orders may be canceled before they have been processed or shipped.
If your order has already been dispatched, it cannot be canceled, but you may request a return after delivery in accordance with this policy.
Late or Missing Refunds
If you have not received your refund after the stated processing period:
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Check your bank account again.
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Contact your credit card company or payment provider, as refunds may take additional time to post.
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If you still have not received your refund, please contact our customer support team.
Contact Us
If you have any questions regarding returns or refunds, please contact us.
McHenry Power
3622 W Elm St, McHenry, IL 60050
Phone: +1 (618) 323-8464
Email: infos@mchenrypower.shop