Yes. Customers can place orders directly through the McHenry Power Equipment website.

• Choose the product, select the warranty option, add it to cart, and complete checkout online.
• After the order is received, McHenry reviews the order details and follows up when delivery coordination is needed.
• If you need help before buying, you can contact McHenry support without delaying the normal online checkout process.

Yes. McHenry can help buyers compare equipment before placing an order.

• Support can help with product type, size, capacity, attachments, power requirements, delivery access, and general fit.
• For equipment such as mini excavators, mowers, compact tractors, lifts, and shop machinery, share the job type and any key measurements.
• Final selection remains the buyer’s responsibility, but McHenry can help narrow down practical options.

Product photos and specifications are provided to help buyers compare equipment, but details can vary by model, production run, included options, or manufacturer update.

• Review the product page, SKU, title, listed specifications, and included equipment before ordering.
• If a measurement, fitment detail, capacity, voltage, engine, or attachment compatibility is critical, contact McHenry for confirmation.
• McHenry does not intentionally substitute products, but manufacturers may update appearance or components over time.

Contact McHenry support with the product you are considering and the equipment or application you need it to match.

• Helpful details include product SKU, machine model, serial number if available, photos, measurements, attachment type, voltage, and intended use.
• Parts and attachment compatibility can depend on manufacturer rules, couplers, mounts, hydraulic flow, electrical setup, or model year.
• Please confirm compatibility before ordering if the item must fit a specific machine or installation.

Yes. McHenry Power Equipment sells equipment, parts, attachments, shop products, and related support items.

• Availability can vary by brand, product type, and manufacturer supply.
• For replacement parts, provide the product name, SKU, serial number if available, and photos of the part or machine.
• Special-order parts or manufacturer-specific items may have different return rules than standard catalog products.

Yes. McHenry Power Equipment offers Free USA Shipping on orders placed through the website.

• Place your order normally online; you are not required to call before ordering for standard USA shipping.
• After the order is received, McHenry contacts the buyer to confirm delivery details and arrange the shipping plan.
• Freight details depend on the product size, destination, carrier route, and delivery access.

After your order is received, McHenry Power Equipment reviews the order and contacts you to coordinate delivery details.

• The team confirms delivery address, contact phone number, residential or business location, unloading access, and any special delivery notes.
• For freight orders, McHenry coordinates the shipping plan with the appropriate carrier or logistics partner.
• When dispatch details are available, the customer receives shipment information or delivery coordination updates.

Estimated delivery is typically 8–16 business days after dispatch when applicable.

• Timing may vary by product size, destination, carrier route, weather, and delivery access.
• Large freight items may require appointment coordination or a carrier call before delivery.
• Dispatch timing and delivery timing are separate; McHenry will provide available updates as the order moves through fulfillment.

McHenry works with trusted logistics partners, including Logistica Cargonam, when freight or equipment shipping coordination is needed.

• Logistica Cargonam may support freight, oversized equipment, LTL/FTL, flatbed, or related shipping needs when appropriate.
• Not every order ships through the same partner or method; shipping depends on the product and route.
• You can learn more about the partner at logisticacargonam.com.

Some oversized or freight products may require proper unloading access at delivery.

• Mini excavators, tractors, car lifts, trailers, shop machinery, and heavy attachments may require a forklift, loader, dock, or other suitable unloading equipment.
• Liftgate availability depends on product weight, carrier capability, destination, and freight method.
• McHenry confirms unloading details after order placement so the shipping plan fits the delivery location.

Inspect the shipment before signing the delivery paperwork.

• Check the packaging, crate, pallet, product condition, and visible exterior areas before the driver leaves.
• Confirm the shipment appears to match the order and that there is no obvious freight damage.
• If there is a concern, document it before signing.

Yes. Inspection before signing helps protect the buyer and helps McHenry support any freight issue correctly.

• Signing without noting visible damage can make freight claims harder to support.
• If damage is visible, write it on the Bill of Lading or delivery receipt.
• Keep a copy or photo of the signed paperwork for your records.

Note visible damage on the delivery paperwork, take photos, and contact McHenry Power Equipment quickly.

• Do not install, modify, or use a damaged item before support reviews it.
• Send your order number, photos, delivery paperwork, and a short description of the issue.
• Possible next steps may include freight claim support, replacement parts, exchange review, warranty support, or refund review when appropriate.

Take clear photos that show the shipment condition and any visible issue.

• Photograph the outside packaging or crate, shipping labels, pallet condition, product condition, and any visible damage.
• Take wider photos to show the full shipment and close-up photos of the issue.
• Include a photo of the Bill of Lading or delivery receipt if damage is noted.

Contact McHenry support as soon as possible if you need to cancel an order.

• Cancellation eligibility depends on order status, product preparation, dispatch status, manufacturer rules, and freight coordination.
• If an item has already shipped, cancellation may need to be handled under the returns process.
• McHenry will review the order status before confirming what options are available.

Return authorization is required before any item is shipped back.

• Contact McHenry with your order number, product name/SKU, reason for return, and photos if needed.
• McHenry reviews eligibility based on return window, condition, packaging, product type, manufacturer rules, and freight requirements.
• If approved, McHenry provides return instructions before the item is shipped back.

Eligible returns generally must be unused, uninstalled, complete, and in original packaging.

• Manuals, accessories, hardware, keys, remotes, included parts, and documentation should be returned with the product.
• The returned item must be inspected before refund approval.
• Special-order, custom, clearance, electrical, hydraulic, opened consumable, or manufacturer-final-sale items may be excluded.

Used or installed equipment is generally not eligible for standard return.

• Items damaged by use, misuse, improper assembly, jobsite handling, missing parts, or missing packaging may be refused or reduced after inspection.
• Do not use or install a damaged, defective, or incorrect item before McHenry support reviews it.
• Warranty support may be the correct path for some product issues instead of a standard return.

Yes. Non-defective or buyer-remorse returns may involve customer-paid return freight and manufacturer restocking fees.

• Heavy equipment returns require additional review because freight costs, packaging, condition, usage, and manufacturer rules matter.
• Original outbound freight may have real cost even when shipping was shown as free.
• Approved refunds are reviewed after the item is received and inspected, and applicable deductions may apply.

Every product includes Factory Warranty for $0.00.

• Coverage follows the product brand/manufacturer warranty guidelines.
• Warranty terms can vary by brand, product type, component, usage, maintenance, and manufacturer policy.
• Factory Warranty is the default option unless a buyer selects extended warranty before adding the item to cart.

Yes. Optional extended warranty options are available before adding a product to cart.

• 2 Years Extended Warranty: $399.00.
• 3 Years Extended Warranty: $499.00.
• 5 Years Extended Warranty: $599.00.

Contact McHenry Power Equipment with the product and issue details so support can review the correct warranty path.

• Stop using the product if continued use could create damage or safety risk.
• McHenry reviews the information and helps coordinate the next step based on the selected warranty option and brand guidelines.
• Possible next steps may include replacement parts, manufacturer review, service direction, repair authorization, or additional documentation.

Keep the information needed to identify the product and document the issue.

• Order number, product name or SKU, and serial number if available.
• Photos or video of the issue, issue description, and the date the issue started.
• Maintenance records if requested and delivery paperwork if the issue may be freight-related.

Available payment methods are shown during checkout.

• Payment options can depend on the active checkout providers and the order details.
• Use the checkout page as the final source for currently available card, PayPal, financing, or other payment options.
• Do not send payment outside the official checkout unless McHenry support gives confirmed instructions.

Payment is collected through the website checkout when the order is placed.

• The order enters review and fulfillment after checkout is completed.
• For freight orders, McHenry contacts the buyer after the order to confirm delivery details and arrange the shipping plan.
• Keep your order confirmation for support, shipping, warranty, or return questions.

Financing availability depends on the payment options shown on the website and at checkout.

• If financing is available, follow the instructions shown on the financing or checkout page.
• Financing approval, terms, timing, and eligibility are controlled by the financing provider.
• Contact McHenry support if you need help finding the current financing information.

Yes. Checkout displays the payment options currently available for the order.

• Review the checkout payment area before submitting the order.
• If a payment method is not visible at checkout, contact McHenry support for confirmation.
• McHenry cannot guarantee a payment or financing option that is not shown or approved by the payment provider.

You can contact McHenry Power Equipment through the contact page or by phone at (815) 344-7660.

• Use support for product questions, availability, delivery coordination, parts help, returns, warranty, or order questions.
• Include your order number if your question is about an existing order.
• For product fit or parts questions, include photos, measurements, model information, and SKU when available.

McHenry can help with replacement parts when parts are available for the product or brand.

• Provide the product name, SKU, serial number if available, and photos of the part or machine.
• Availability depends on brand, manufacturer supply, product age, and part type.
• Some special-order or electrical/hydraulic parts may have restricted return eligibility.

Send the details that help McHenry identify the product and the issue quickly.

• Order number, product name/SKU, serial number if available, and a clear description of the question or problem.
• Photos or video when the issue involves damage, fitment, missing parts, warranty, or delivery condition.
• Delivery paperwork if the issue is related to freight damage or shipment condition.

Yes. Buyers can call McHenry before ordering if they want help choosing equipment or confirming important details.

• Calling before ordering is helpful for critical fitment, capacity, unloading, voltage, attachment, or installation questions.
• You can still place your order online normally when ready.
• Phone support is intended to help buyers make practical equipment decisions without pressure.

Yes. McHenry Power Equipment has strong marketplace trust signals, including 99.8% eBay Positive Feedback.

• Marketplace feedback helps buyers see a longer online selling history and customer activity.
• The McHenry website is the direct catalog experience with dealer support, warranty options, and order coordination.
• eBay proof should support trust, not replace McHenry’s own store support process.

You can view the McHenry eBay store at ebay.com/str/powerequipmentdeals.

• The eBay store shows marketplace activity, feedback, and buyer history.
• For direct website orders, use McHenryPower.shop and McHenry support for order, delivery, return, and warranty help.
• Open the eBay store in a new tab if you want to review marketplace feedback before buying.

Yes. McHenry Power Equipment Inc. is connected to a real McHenry, Illinois business presence and support team.

• Showroom address: 3622 W Elm St, McHenry, IL 60050.
• Phone: (815) 344-7660.
• The store focuses on equipment, parts, shipping coordination, warranty support, and practical customer help.