Returns & Refunds
Returns & Refunds Policy
Returns & Refunds Policy
Clear return steps, fair review, and practical support for equipment, parts, and shop products.
Return Summary
Eligible returns may be requested within 30 days of delivery. A return authorization is required, and refunds are reviewed after inspection.
Authorization Required
Inspection Before Refund
Return Process Timeline
Do not ship an item back before McHenry Power Equipment reviews the request and provides return instructions.
Request Return Authorization
Contact McHenry with your order number, return reason, and photos if needed.
McHenry Reviews Eligibility
Our team checks the order date, product type, and return reason.
Return Instructions Provided
If eligible, McHenry provides approved return instructions and destination details.
Item Ships Back & Is Inspected
Ship the item back only after approval. McHenry inspects it after receipt.
Refund, Exchange, or Support Resolution
After inspection, McHenry confirms the approved resolution.
Eligible vs Not Eligible Returns
Return eligibility depends on timing, product condition, completeness, authorization, and manufacturer rules.
Eligible returns may include
- Return requested within 30 days of delivery
- Product is unused and uninstalled
- Original packaging is available
- Manuals, accessories, hardware, keys, remotes, and included parts are complete
- Return is authorized by McHenry before shipment
- Product is not special-order, custom, final sale, or excluded by manufacturer policy
Returns may not be eligible if
- Used or installed equipment
- Equipment damaged by use, misuse, improper assembly, or jobsite handling
- Missing packaging, parts, accessories, manuals, or documentation
- Unauthorized returns sent without approval
- Returns requested after the return window
- Special-order, custom-configured, clearance, electrical, hydraulic, opened consumable, or manufacturer-final-sale items
Heavy Equipment Return Details
Mini excavators, compact tractors, mowers, car lifts, trailers, shop machinery, and attachments require extra review because freight and equipment condition affect return handling.
Freight return review
Heavy equipment returns may require freight planning, loading access, carrier coordination, and return documentation.
Condition and usage review
McHenry may request photos or condition details to confirm whether equipment has been used, installed, assembled, modified, or damaged.
Return freight responsibility
Customers may be responsible for return freight on non-defective returns. Free return freight is not promised unless the issue is McHenry/manufacturer error or confirmed damage/defect.
Restocking may apply
Restocking fees may apply depending on the product, manufacturer rules, and reason for return.
Inspection before refund
Returned equipment must be received and inspected before refund approval.
Parts & Attachments Returns
Parts, accessories, and attachments may have product-specific return limits based on the item type and manufacturer rules.
Electrical parts
Electrical parts may not be returnable once opened or installed.
Hydraulic parts
Hydraulic components may not be returnable once opened, installed, filled, or used.
Consumables
Filters, fluids, belts, blades, and other consumables may not be returnable once opened or used.
Special-order parts
Special-order parts may be final sale unless defective or incorrect.
Manufacturer rules
Manufacturer rules may affect eligibility, restocking fees, return instructions, or final-sale status.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or incorrect, document it quickly and wait for support review before using or installing it.
01 Inspect before signing
Inspect the shipment before signing delivery paperwork.
02 Note visible damage
Note visible damage on the Bill of Lading or delivery receipt.
03 Take photos
Take photos of packaging, product, labels, and damage.
04 Contact McHenry quickly
Contact McHenry Power Equipment quickly with order number and photos.
05 Wait for support review
Do not install, modify, or use a damaged item before support reviews it.
Refund Processing
Refunds are reviewed after the returned item is received and inspected.
Approved refunds go back to the original payment method. Processing typically takes 5-10 business days after approval, depending on the payment provider.
Return freight, restocking fees, missing parts, damage, original outbound freight, or manufacturer charges may be deducted when applicable.
Start a return request
Contact McHenry Power Equipment with your order number, product name or SKU, reason for return, and photos of the item and packaging.