Support Center | McHenry Power Equipment Inc.
TechnicalSupport Hub
Expert support from technicians who know the equipment we sell across all four sectors: Earthmoving, Transport & Logistics, Automotive & Shop, and Industrial Tech. Video-call troubleshooting, maintenance guides, and real parts — not chatbots.
Video-Call Troubleshooting
Schedule a live video session with our Illinois tech team for real-time diagnostics.
Phone Support
Speak directly with a certified technician Mon-Fri, 8AM-4PM CST.
Email a Technician
Send photos, videos, or serial numbers and get a detailed response within 24 hours.
Support Resources
Download operator manuals, daily maintenance checklists, and hydraulic system guides for every machine in our catalog.
Daily Pre-Operation Checklist PDF
A printable 15-point inspection checklist for every machine before starting work. Covers hydraulics, tracks, fluids, and safety systems.
Hydraulic System Maintenance PDF
How to check hydraulic fluid levels, inspect hoses for wear, and identify early signs of pump failure. Includes torque specs.
Track & Undercarriage Care PDF
Proper track tension adjustment, roller inspection, and undercarriage cleaning procedures for all excavator series.
Engine Service Intervals PDF
Oil change schedules, air filter replacement, and fuel system maintenance for Kubota and Honda engines.
Attachment Installation Guide Video
Step-by-step instructions for safely installing hydraulic breakers, augers, grapples, and custom buckets.
Winterization Protocol PDF
How to prepare your machine for cold-weather storage, including antifreeze, battery care, and grease recommendations.
Our technical team can produce custom maintenance documentation for any serial number in our fleet. Request a custom guide.
Every McHenry Power Equipment machine is backed by a 12-month manufacturer warranty. File claims, check status, and access warranty documentation here.
1-Year Manufacturer Warranty
All new machines carry a full 12-month warranty covering engine, hydraulics, and structural components. Pre-owned units carry a 90-day warranty.
- Engine & powertrain defects
- Hydraulic pump & valve failures
- Structural weld & boom defects
- Electrical system malfunctions
Exclusions: Wear items, consumables, operator damage
File a Warranty Claim
Document the Issue
Take clear photos or videos of the defect. Note the serial number, operating hours, and symptoms.
Contact Our Team
Call (815) 344-7660 or email info@mchenrypower.shop with your full documentation.
Get a Decision
Our tech team reviews your claim within 48 hours. Approved claims ship replacement parts or schedule repair.
Order replacement parts, filters, wear components, and attachment accessories directly from our McHenry warehouse. Real stock — not dropshipped.
Wear Parts
- Bucket teeth
- Side cutters
- Track pads
- Sprockets
Filters & Fluids
- Hydraulic filters
- Engine oil filters
- Air filters
- Hydraulic oil
Hydraulic Components
- Hose assemblies
- Cylinder seals
- Pump rebuild kits
- Control valves
Electrical
- Starters
- Alternators
- Solenoids
- Wiring harnesses
Undercarriage
- Track rollers
- Idler wheels
- Track links
- Rubber pads
Attachment Parts
- Breaker chisels
- Auger pilots
- Grapple pins
- Quick couplers